This Refund Policy applies to eligible software products, browser extensions, subscriptions, and licenses sold by MIJUYO LLC through AISaver-operated websites.
1. General Policy
We want customers to have a clear understanding of what they are purchasing.
Because AISaver products are digital software products that may provide immediate access to paid functionality, refund eligibility depends on the product, purchase type, account usage, billing status, and circumstances of the request.
If you experience a technical problem, please contact support@aisaver.app so we can first attempt to resolve the issue.
2. Subscription Refunds
If you believe a subscription charge was made in error, contact support@aisaver.app as soon as possible.
Refund requests are reviewed individually based on factors including:
- timing of the request;
- product usage;
- duplicate payments;
- billing errors;
- unresolved technical issues.
Cancellation of a subscription stops future renewals but does not automatically refund past charges.
3. Lifetime License Refunds
Lifetime licenses are one-time digital purchases.
If you experience a material technical issue that prevents the purchased product from functioning as described and we are unable to resolve the issue, contact support@aisaver.app with your order details. Eligible refund requests will be reviewed on a case-by-case basis.
4. Duplicate or Incorrect Charges
If you were charged more than once for the same purchase, or believe the amount charged is incorrect, contact us at support@aisaver.app. After verification, confirmed duplicate or incorrect charges will be corrected or refunded as appropriate.
5. Non-Refundable Situations
We may be unable to issue refunds in situations including:
- inability to use an extension because your account on a third-party AI platform was banned or restricted;
- change of mind after substantial use of paid functionality;
- fraudulent behavior, chargeback abuse, or violation of our Terms of Service.
6. How to Request a Refund
Email support@aisaver.app and include:
- the email address used for purchase;
- product name;
- approximate purchase date;
- order or transaction number, if available;
- a short explanation of the issue.
We may request additional information necessary to locate and verify the transaction.
7. Payment Providers
Refunds may be processed through the same authorized payment provider used for the original transaction. Processing times may vary depending on the payment provider, card network, bank, and payment method. When a refund is approved, the associated paid license may be revoked and the account reverted to its free tier.
8. Billing Questions and Disputes
If you do not recognize a charge or have a billing concern, please contact support@aisaver.app before initiating a payment dispute whenever possible. We will make reasonable efforts to identify the transaction and resolve legitimate billing issues.
9. Contact
For any refund or billing question, contact support@aisaver.app. AISaver is operated by MIJUYO LLC, a Wyoming limited liability company.